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customer serviceAt Yum Yum Kids we strive to offer quality information and a fantastic range of quality products for kids to make eating easy. Customer satisfaction is extremely important to us. Please read the following for customer service information. If your query is not addressed below or you would simply like to provide some feedback - please contact us. Delivery and Shipping Information(New Zealand)Efficient delivery is an important part of Yum Yum Kids service commitment - our promise to you is that your order will arrive as promised, when promised and will surpass your expectations. Yum Yum Kids uses both Courier Post and Fastway for all our New Zealand deliveries. Shipping Charges We do not make any profit on courier costs and purely aim to cover our costs. The shipping charge is based a flat rate fee depending on where you live. We have found that this works out to be the most fair for all customers as a flat nationwide shipping charge although good for those in the South Island is very expensive for those living in Auckland. We also offer FREE SHIPPING for all orders over $100. Rate as follows:
Bigger items such as tables and chair sets that do not fit in a courier bag or heavy items are subject to additional shipping charges at the price we are charged by the courier company. You can calculate your shipping charge by putting the required items into your shopping cart, and choose your delivery area. Rural delivery We do not pass on the approx $4 additional charge that we are charged for delivering to rural delivery addresses. Please ensure that you do specify in your address if your address is rural delivery. If we do not use a rural delivery sticker on your package when it should be used, we are charged an additional $5 fee for under-ticketing....making an extra $9 we have had to pay to deliver your item, on top of the regular ticket charge. Estimated Delivery times
Most packages to urban areas are delivered on an overnight service, provided the items ordered are in stock and your order is placed before 2pm (our courier picks up at 3pm). We will notify you as soon as possible if there are any problems or delays in delivery. If your order is out of stock, we will notify you as quickly as possible and advise the expected delivery time. At this time you can choose to wait for your product, choose an alternative product or cancel your order.We will aim to answer/return all e-mails as soon as possible and within 24 hours (Monday - Friday). Please note rural delivery takes 2-3 days from shipping, dependent on your local Rural Delivery driver.
Our standard delivery service - Non-signature required Please let us know in the comments section if you need to be home to receive your package and we can call you to try and arrange a time - although this can be very difficult to guarantee.
Urgent orders Auckland Pick Up AvailableAuckland Pick Up of online purchases is available if preferred. Delivery and Shipping Information(International)Yum Yum Kids delivers worldwide and we look forward to being of service to you, where-ever in the world you are. International shipping:
Yum Yum Kids will ensure we find the most cost effective way of getting your order to you as we appreciate that international shipping can be expensive. All international orders are shipped using New Zealand Post.
The shopping cart function does calculate the standard shipping charge based on the number of items and their weight. This is done once the items are put into the shopping cart and the country of origin is shown.
Returns & ExchangesWe offer a 100% guarantee as Yum Yum Kids is confident that our products are high quality. If you are not happy with your purchase - simply return the product (unused and in the original packaging) within 30 days of the date of purchase and we will happily offer an exchange or refund. Yum Yum Kids will meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described. In this case we will happily provide an exchange, credit or refund. Please note: shipping is not refundable on returns and the item must be in sale-able condition (i.e not used).
Order Cancellations If you have any questions about your purchase - please contact us. We will endeavour to respond to your email within 24 hours. Security and Purchasing online
We are very committed to ensuring purchasing from Yum Yum Kids is safe and secure.
Many other large businesses such as Dominos, Pizza Hut, Hell Pizza, Fishpond, DailyDo all use Paystation for their online payment services.
Important: Your Order Confirmation Email
Payment Payment by Direct Debit to Yum Yum Kids Limited. We also accept Direct Deposit however when paying by these methods goods can only be dispatched when deposits have cleared to Yum Yum Kids. Please select your payment method at the checkout. Our payment details are emailed to you with your order confirmation.When making payment by direct debit, please note your full name and use your order number as a reference. It would be appreciated if you could contact us by e-mail or phone confirming payment has been made. This will expedite shipping of your order when payment is finally received by Yum Yum Kids.
Currency Terms, Conditions and DisclaimerPlease read the attached in relation to the terms, conditions and disclaimer of Yum Yum Kids website Terms Conditions and Disclaimer Sales supportWe pride ourselves on our genuine sales support. Yum Yum Kids is committed to providing an efficient, fresh and personalised shopping experience because we are customers too and understand the joy and importance of a positive shopping experience!! If you have any product queries; please contact us for any assistance you may require. Please note: we endeavour to respond to all emails within 24 hours (Monday - Friday). Goods and Sales Tax
International orders receive a 15% discount from our listed prices, as you are not charged the NZ Goods and Services Tax (GST) that is shown included in our prices. Once you choose your shipping country, the correct prices will be displayed. Please note that you may be charged your local sales tax when your package arrives in your country.
If you have any questions or concerns, please contact us prior to placing your order.
Please let us know if you require your purchase urgently and we will do all we can to try to ensure this happens. Please note, there are options to speed up delivery times but these will be more expensive that the standard shipping charged at our shopping cart.
Signup for our Monthly NewsletterPlease join our email list to get all our updates on new products, the latest articles on kids eating and special deals.
Promotional Emails Contact UsIf you have any feedback - you would like to chat about our products or information or you have feedback to improve our service then please do not hesitate to contact us - we'd love to hear from you.
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