FREE NZ SHIPPING ON ALL ORDERS $50+
ORDERS UNDER $50:
Wellington Region: $3.50
​Rest of NZ: $6.00 ​
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Customer Service

At Yum Yum Kids we strive to offer quality information and a fantastic range of quality products for kids to make eating easy.  Customer satisfaction is extremely important to us. 

Please read the following for customer service information.  If your query is not addressed below or you would simply like to provide some feedback  - please contact us.



Delivery and Shipping Information

(New Zealand)

Efficient delivery is an important part of Yum Yum Kids service commitment - our promise to you is that your order will arrive as promised, when promised and will surpass your expectations.  Yum Yum Kids uses a selection of New Zealand courier services to bring the best service delivery for shipping each order depending upon location. 

Shipping Charges

We do not make any profit on courier costs and purely aim to cover our costs.  

The shipping rates are as follows:

  • Wellington Region (including Hutt Valley, Plimmerton, Kapiti Coast and up to Fielding): $3.50
  • Rest of North Island (including Auckland) : $6.00
  • South Island : $6.00
  • FREE SHIPPING on all orders over $80

You can calculate your shipping charge by putting the required items into your shopping cart, and choose your delivery area.


Rural delivery

We do not charge any extra for orders delivered to Rural Addresses throughout New Zealand.
 

Estimated Delivery times

Our courier picks up everyday Monday to Friday and all orders placed the previous day and overnight will be dispatched the following day. Expected delivery is 1-2 days.

However please allow 3 days for delivery, as this covers busier times in our dispatch area, items out of stock for a day or two and busy times with the courier companies.

Furniture items and rural delivery services take approximately 3 days. Selected furniture items are made to order, so please read the information on the product page concerned.

Please allow an extra 1-2 days for delivery after a public holiday, as there is always a large back-log with both Yum Yum Kids orders and courier companies.

We will notify you as soon as possible if there are any problems or delays in delivery. If your order is out of stock, we will notify you as quickly as possible and advise the expected delivery time. At this time you can choose to wait for your product, choose an alternative product or cancel your order.We will aim to answer/return all e-mails as soon as possible and within 24 hours (Monday - Friday).

Please note rural delivery takes 2-3 days from shipping, dependent on your local Rural Delivery driver.

 

Our standard delivery service - Signature required


We use a signature required service as our standard courier service. The courier driver will leave a card to call so you can arrange re-delivery if required.

 

Special Delivery Instructions or Signature not required


If you have any special delivery instructions for our courier service, or are happy to authorise delivery with no signature required, please provide your instructions your order.

Please note we cannot guarantee your delivery instructions will be followed to the letter by the courier. In particular our courier will not call in advance to arrange delivery at a specific time.

Urgent orders

The majority of orders are received within 3 days.  If your order is particularly urgent or you require weekend delivery, please contact us to discuss what is possible or note this on your order. We will do what we can but can't make promises for deliveries outside the timing guidelines above.


Wellington Pick Up Available

Wellington Pick Up of online purchases is available if preferred.


Delivery and Shipping Information

(International)

Yum Yum Kids delivers worldwide and we look forward to being of service to you, where-ever in the world you are.

International shipping:

Yum Yum Kids will ensure we find the most cost effective way of getting your order to you as we appreciate that international shipping can be expensive. All international orders are shipped using New Zealand Post.

International shipping is generally sent non-tracked to keep costs down.
 
The shopping cart function does calculate the standard shipping charge based on the number of items and their weight.  This is done once the items are put into the shopping cart and the country of origin is shown.  

Returns & Exchanges

We offer a 100% guarantee as Yum Yum Kids is confident that our products are high quality.  If you are not happy with your purchase - simply return the product (unused and in the original packaging) within 30 days of the date of purchase and we will happily offer an exchange or refund.

Yum Yum Kids will meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described. In this case we will happily provide an exchange, credit or refund.   Please note: shipping is not refundable on returns and the item must be in sale-able condition (i.e not used).

Order Cancellations
All order cancellations must be emailed or sent in writing. All orders are considered current unless canceled in writing (via email) by either the customer or Yum Yum Kids.

Product Availability
Yum Yum Kids product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.

If you have any questions about your purchase - please contact us.  We will endeavour to respond to your email within 24 hours.


Security and Purchasing online

Paystation.jpg

We are very committed to ensuring purchasing from Yum Yum Kids is safe and secure.


All our credit card transactions are processed through Pay Station.  This means that your payment details have the security offered by Paystation Limited, a fully AIS PCI DSS compliant Paymark Certified Solutions Provider (CSP), using 128-bit SSL encryption. Credit Card or Pago Wallet details will be sent directly to the acquiring institution for processing. No card or wallet data is available to or used by the merchant. You will be issued with a receipt number at the end of your transaction.

Many other large businesses such as Dominos, Pizza Hut, Hell Pizza, Fishpond, DailyDo all use Paystation for their online payment services.

Card transactions require the 3 digit security code from the reverse of your credit-card, for additional security from stolen card numbers.

Your credit card details are not retained by Yum Yum Kids. As soon as your credit card transaction has processed through Paystation, your card details are deleted automatically from our system.

We also accept payment by internet banking if you are not comfortable using your credit card online.

If you require any further information about the security of purchasing online with Yum Yum Kids, please let us know by email or phone 0064-21 068 5152

Important: Your Order Confirmation Email
If you do not receive an Order Confirmation Email you may have entered an incorrect email address or for some reason the order may not have gone through correctly. Please email us and we will correct the email address and send you a copy of your order and your order number. Please do not assume your order has been received.

Payment
Credit Card: We only accept Visa & Mastercard credit cards. Regrettably Yum Yum Kids does NOT ACCEPT AMEX.
 

Payment by Direct Debit to Yum Yum Kids Limited. 

We also accept Direct Deposit however when paying by these methods goods can only be dispatched when deposits have cleared to Yum Yum Kids. Please select your payment method at the checkout. Our payment details are emailed to you with your order confirmation.When making payment by direct debit, please note your full name and use your order number as a reference. It would be appreciated if you could contact us by e-mail or phone confirming payment has been made. This will expedite shipping of your order when payment is finally received by Yum Yum Kids.

Currency
We trade in New Zealand Dollars only.
 


Web Hosting

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p: 0508 932 748 |  e: sales@zeald.com

 

Terms, Conditions and Disclaimer

Please read the attached in relation to the terms, conditions and disclaimer of Yum Yum Kids website

Terms Conditions and Disclaimer


Sales support

We pride ourselves on our genuine sales support.  Yum Yum Kids is committed to providing an efficient, fresh and personalised shopping experience because we are customers too and understand the joy and importance of a positive shopping experience!!  If you have any product queries; please contact us for any assistance you may require.  Please note: we endeavour to respond to all emails & messages within 24 hours (Monday - Friday).


Goods and Sales Tax

International orders receive a 15% discount from our listed prices, as you are not charged the NZ Goods and Services Tax (GST) that is shown included in our prices. Once you choose your shipping country, the correct prices will be displayed.  Please note that you may be charged your local sales tax when your package arrives in your country.
 
If you have any questions or concerns, please contact us prior to placing your order.
 
Please let us know if you require your purchase urgently and we will do all we can to try to ensure this happens.  Please note, there are options to speed up delivery times but these will be more expensive that the standard shipping charged at our shopping cart.

Signup for our Monthly Newsletter

Please join our email list to get all our updates on new products, the latest articles on kids eating and special deals.

Promotional Emails
By placing an order with Yum Yum Kids you authorise us to send you our promotional emails, exclusive sale offers and new product/information updates from time to time.


Contact Us

If you have any feedback - you would like to chat about our products or information or you have feedback to improve our service then please do not hesitate to contact us - we'd love to hear from you.  

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